Long before the winter’s holiday sales, retailers across the country were trying to lure shoppers with unique, new strategies. This is also your cue to take advantage of the expensive years of research that’s already been done by top retailers,…

Today’s customers hear a lot of songs and I am not talking about those with a musical score. The songs that customers here are the endless automatic instructions from calling in for assistance to speaking with real customer service representatives…

Lost accounts are one of the frequent responses that I receive specific to customer service. Losing an account or more importantly a customer provides an opportunity to learn what you have not done as a sales person or business. Yes,…

Sam Walton understood the purpose of business that being to attract and maintain customers. In fact, he took it one step further when he said: There is only one boss: the customer. And he can fire everybody in the company…

Whatever business you’re in, customer complaints may seem like an unnecessary evil. They take time to respond to, they stress everybody out, and sometimes it seems the best solution is just to let the whiny customers go away and become…