I don’t make a habit of reading obituaries but there was a memorial published recently about Joseph M. Juran. I knew the name in a hazy way so, curious, I read about him and learned about an inventive innovator.

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Change initiatives are taking place in many organisations. It is claimed that as few as 3 in every 10 change initiatives are sustained. What can be done to make change sustainable rather than just a short term fix?

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I’ve mentioned before that I have been in this business for a long time. I don’t do that to pat myself on the back, but to affirm to you that my observations are from a professional background of a huge…

Change is inevitable! The world hates change, yet it is the only thing that has brought progress. It is the mother of all directional process in the business world. We can accept it, lay in bed with it or leave…

While economic downturns are admittedly difficult, and are formidable obstacles to small businesses that are trying to survive and grow, an economic downturn can open up opportunities. A well-managed company can realize the opportunity to gain market share by taking…